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Terms & Conditions

The contents of these pages which covers the photographs, designs, collection details, text and logos are the copyright trademark of Andrea Billard. All rights are reserved. The copying, reproduction, distribution, modification of part or all material is strictly prohibited.

UK Orders

Free postage and packaging on standard delivery on all UK orders (unless express delivery is requested).

Despatch

Subject to stock availability, we aim to dispatch all orders received by 1.00pm on the same day as ordered. Assuming stock is available, orders received after 1.00pm will be despatched the following working day.

Deliveries within the UK are sent by Royal Mail 1st class recorded signed for mail and will typically arrive the next working day, but please allow up to 3 working days. A signature will be required on receipt.

It is our policy to despatch items ordered in the shortest possible time, but we cannot be held responsible for any delays or damages occurred while in transit.

If the item you order is not in stock or is made to order, we will notify you of the expected delivery date for your purchase when we confirm receipt of your order. We will aim to dispatch orders for these items as soon as possible after that date. Should you order a combination of items that are in and out of stock we will dispatch all items together to minimise your postage costs. Should you require items that are in stock to be delivered sooner please order these items separately or inform us at info@andreabillard.co.uk

For large orders of goods, we do reserve the right to alter these postage + packaging charges. However, we will confirm charges prior to despatch should they be different from the above.

Payment for goods, and postage + packaging where appropriate, will be charged to your credit/debit card before your goods have been despatched.

Next Day & Express Deliveries

We provide you with the option to select UK Express delivery at £6.95.

Subject to stock availability, orders placed before 12:00 noon Monday - Friday (excluding bank holidays) will be dispatched the day you place your order and should arrive at your delivery address the next working day. You will be supplied with a reference number when your order has been processed. You can use this number to track your package on www.royalmail.com once the goods have been dispatched from our premises. Orders will require a signature on receipt.

In the highly unlikely event of your order not arriving by the end of the next working day please email us at info@andreabillard.co.uk and we will then carry out an investigation through Royal Mail and keep you informed of developments.

Please note that this service is not offered to orders outside the mainland United Kingdom.

To avoid delays, please provide an address where you can be sure that there will be someone available to receive the delivery. (If no one is available to receive your order or you do not collect it from Royal Mail you may be charged for redelivery).

Europe and Rest of the World

European delivery - £8.95

Subject to stock availability, your goods will be dispatched the next working day after you place your order. Please allow up to 3-5 days for delivery. If your delivery address is in Europe, our system will automatically select this service for you and add this cost to the order.

If the item you order is not in stock or is made to order, you will be able to see when we expect to be able to despatch your order in the product description associated with the item. We will aim to dispatch orders for these items as soon as possible after that date. Should you order a combination of items that are in and out of stock we will dispatch all items together to minimise your postage costs. Should you require items that are in stock to be delivered sooner please order these items separately or inform us at info@andreabillard.co.uk

Currently we do not operate an express delivery service outside of the UK and we apologise for any inconvenience that this may cause.

Customers outside the UK are responsible for paying any local import taxes and other such costs.

Delivery to the rest of the world 

Rest of the world delivery - £12.95

Subject to stock availability, your goods will be dispatched the next working day after you place your order. Please allow up to 5-7 days for delivery. If your delivery address is anywhere outside of the UK or Europe our system will automatically select this service for you and add this cost to the order.

If the item you order is not in stock or is made to order, you will be able to see when we expect to be able to despatch your order in the product description associated with the item. We will aim to dispatch orders for these items as soon as possible after that date. Should you order a combination of items that are in and out of stock we will dispatch all items together to minimise your postage costs. Should you require items that are in stock to be delivered sooner please order these items separately or inform us at info@andreabillard.co.uk.

Currently we do not operate an express delivery service outside of the UK and we apologise for any inconvenience that this may cause.

Customers outside the UK are responsible for paying any local import taxes and other such costs.

Wrapping

Your purchase will be carefully packaged in gift tissue paper and tied with ribbon. An 'Andrea Billard' gift tag will be added with your own personal message should you require it.

Payment

We will deduct payment from your credit/debit card before we despatch the goods to you.       

Return Policy

If you are not completely satisfied with your purchase we will gladly exchange your goods or refund your money. This does not affect your statutory rights. Should you wish to return the item(s) for any reason, the following conditions apply:

Please inform us in writing of your decision to return the goods within 7 days of receipt. Contact us at info@andreabillard.co.uk and we will respond with details of where to send the goods and information on replacements or refunds. 

Please despatch the goods to us within 10 days of delivery. Should you not return items within the stated time-frames processing any refunds or exchanges will be delayed. 

We will either issue a replacement or a full refund (including your reasonable postage costs in returning the goods).

All goods must be returned in their original condition and packaging.

Please ensure that briefs are tried on over your own lingerie - we will not accept returns on lingerie that has been worn or is returned in a soiled condition.

As soon as we receive your returned goods we will process your request. Replacement goods held in stock will be dispatched within 7 working days. If your chosen substitute is not in stock we will contact you to offer either an alternative or a refund. Please retain proof of postage when returning goods.

 

Terms of Site Usage

 

Terms & Conditions

1. The Company: Andrea Billard, (the company) is registered at 39 St Michaels Crescent, Sheffield, England S35 9YH; VAT number 945 5151 18; also referred to as "we" "us" or "our" in these Terms + Conditions. Goods supplied from the site are supplied by Andrea Billard.

2. Terms of site usage: While we have made every attempt to ensure that the information contained in this site is reliable and accurate, Andrea Billard is not responsible for any errors or omissions, or for the results obtained from the use of this information. All information in this site is provided 'as is', with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance and fitness for a particular purpose. In no event will Andrea Billard, the agents or employees thereof be liable to you or anyone else for any decision made or action taken in reliance on the information in this site or for any consequential, special or similar damages, even if advised of the possibility of such damages.

Certain links in this site connect to other websites maintained by third parties over whom Andrea Billard has no control. Andrea Billard makes no representations as to the accuracy or any other aspect of information contained in other websites. Your dealings with persons found via the site are between you and such persons and we will not be liable for any loss or damage arising out of such dealings.

3. General: These Terms + Conditions are the only conditions under which we are willing to sell the goods provided by Andrea Billard to you. These conditions can only be modified as set out in these conditions or by a variation in writing signed by a director of Andrea Billard. Nothing in these Terms + Conditions shall detract from your statutory rights.

We reserve the right to vary or amend these conditions from time to time. We will post a copy of the revised conditions on this site. The conditions in force at the time we agree to sell goods to you will apply to the contract between us for the sale of such goods.

4. Product specification: Whilst we have taken great care to ensure the images and descriptions on this website are as accurate as possible slight variations in goods may occur. We will make every effort to supply the goods as advertised but reserve the right to supply the goods subject to minor variations in actual specifications without prior notice.

5. Orders and deliveries: All contracts of sale made by Andrea Billard shall be deemed to incorporate these Terms + Conditions, which shall prevail over any other terms from the party (the customer) with whom Andrea Billard is dealing.

Cancellation of orders by customers can only be accepted in accordance with the Consumer Protection (Distance Selling) Regulations 2000.

Your submission of an order represents an offer to purchase the goods indicated by you and it is not binding on us until we have notified you that an order is accepted. All orders are subject to acceptance and to availability of the goods ordered. Andrea Billard is entitled to refuse any order placed by you.

We reserve the right to refuse to accept orders from customers outside of the United Kingdom or to charge for any additional postage charges incurred by us in sending goods outside of the United Kingdom. Customers outside the United Kingdom are responsible for paying any local import taxes and other such costs. In the event that customs officials open and check the contents of your package it is possible that the wrapping may be removed or altered. Andrea Billard cannot be held liable in this regard.

Where we hold stock, we will endeavour to despatch any goods we have agreed to sell to you within one working day of the date of acceptance of your order (working days mean Monday to Friday, excluding Bank or other Public holidays). Any time or date stated for delivery is an estimate only. Andrea Billard makes every effort to despatch goods on time, but does not accept liability for failure to deliver within the stated time. Where goods purchased are made to order or where we do not have stock of that particular item, we will endeavour to despatch goods within two weeks. Any such timescales will be indicated on the acceptance and confirmation of your order.

Orders that have been accepted by us will be dispatched to the address you have notified to us (see Postage + Packaging).

Delivery is deemed to take place when the goods are delivered to the customer's nominated address, whereupon the risk of loss, breakage and all damage and all other risks shall pass to the customer.

6. Price and payment: The price for the goods is as listed on the site at the date you place an order. The price may be subject to additional delivery charges and we will tell you what these are at the time you place your order.

All prices are inclusive of VAT at the current rates and are correct at the time of entering information. Andrea Billard reserves the right to change prices without prior notice.

Payment can be made by major credit or debit card. Payment will be debited and cleared from your account before the despatch of your goods to you.

You undertake that all details you provide to us for the purpose of purchasing goods or services offered on our site are correct and the credit or debit card you use to make a purchase from us is your own card, that you are authorised to use it, and that there are sufficient funds or credit facilities to cover the cost of any goods or services you order from us.

All credit/debit card holders are subject to validation checks and authorisation by the card issuer and we may share your personal information with such parties as are necessary to enable us to do such checks. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Andrea Billard has selected Paypal to process our debit and credit card transactions. The transfer of the purchase details from this site to Paypal are encapsulated using Paypal's encrypted and digitally-signed protocol.

7. Returns and refunds: We always endeavour to supply quality goods. However, if you find that any goods are damaged or faulty then please return them to us in their original packaging and wrapping in the condition they were received by registered or recorded post within 10 days of delivery. Andrea Billard does not accept liability for fault or damage to deliveries unless the customer notifies Andrea Billard of the damage or fault in writing to info@andreabillard.co.uk within 7 days of receipt of the delivery. Similarly, should you wish to cancel your order for any other reason, please do so in writing within 7 days of delivery and return the goods in their original packaging and wrapping in the condition they were received by registered or recorded post within 10 days of delivery.

Please specify the reason for the return. On receipt of such returned goods we will as agreed between us either: issue replacement goods and refund your reasonable postage costs in returning the damaged or faulty goods; or refund the value of the goods in full together with your reasonable postage costs in returning the damaged or faulty goods.

If you have requested a refund, or replacements of a lower value than the returned goods, any refund due will be credited back to the card used to pay for the original order. We will let you know as soon as the refund has been processed. Please note that we are unable to offer credit notes.

It is your responsibility to take good and proper care of any goods that are to be returned whilst in your possession and to ensure that they are not worn, altered or damaged. We reserve the right to refuse to accept returns of any goods that do not comply with this clause.

Contracts for the purchase of goods by a customer through this site are subject to The Consumer Protection (Distance Selling) Regulations 2000.

8. Privacy policy: We will request certain personal information from you in order to process orders received from you. You are responsible for the accuracy and truthfulness of such information and you warrant and undertake to us that all such information is true and correct.

We will use your personal information for the purposes of processing orders from you. We will treat your personal information as confidential and we will not disclose it to any third party except with your prior agreement or where it is absolutely necessary for the purposes of processing your order or as required by law. Your data will be processed subject to the Data Protection Act 1998 and we have procedures in place to protect its security.

We may use your personal information from time to time to contact you about our products and services that might be of interest to you. If you do not wish to receive such communications please notify info@andreabillard.co.uk

By accessing the site and by placing orders for goods you agree to our terms for the collection and use of your personal information.

9. Copyright and trademarks: All material on this site is the copyright material of Andrea Billard. All rights are reserved. The copying or adaptation of the material on this site or its incorporation into any other work by any means is prohibited, except that you may print or download extracts of such material for your personal use. You are not granted any other rights in respect of copyrighted material.

All trade marks and trading names on this site are the property of Andrea Billard and may not be used, reproduced, published, uploaded, posted, modified or transmitted in any way (other than for viewing the site or ordering goods) except with our prior written consent.

10. Events beyond our control: We will not be liable if we are unable to perform our obligations under these Terms + Conditions arising from acts, events, omissions, happenings or non-happenings beyond our reasonable control including (but not limited to) governmental regulations, fire, flood or any disaster or industrial dispute affecting a third party.

11. Law and liability: These terms and conditions are subject to English law and you and we submit to the exclusive jurisdiction of the English courts.

Andrea Billard's liability in respect of all losses shall be limited to the invoiced amount of the relevant order, provided it has been paid.

Andrea Billard confirms that the goods it supplies do not present a hazard to health and safety when properly used for the purpose for which they are designed; and if the Customer takes reasonable and normal precautions in their use.

Latest news:
  • Face of AB|HL, Nicki Donohoe is one of the 'original flirty thirty' on Take Me Out 2012!! (Jan 12)
  • AB|HL will be at Fashion Market of Northern California, August 28-30. Email info@terrebleu.com for details.
  • We will be showing at the Dallas Fashion Market, August 11-14. Contact info@terrebleu.com for an appointment.
  • Our gorgeous 'Victoria' set is featured in May's edition of Men's Health! 
  • AB|HL is on the cover of the 'Girls of FHM' special edition. Plus we're included on several pages inside too!
  • Andrea Billard is named as one of the UK's emerging talents in Lingerie Buyer (Dec 10)
  • AB|HL's new Diabla body is featured in the Italian publication, Intima piu' Mare.
  • AB|HL is thrilled to be named in Intima France's the Top 10 brands!
  • Read the lovely Poorna Shetty's write up about AB|HL at The Asian Wedding Editor's Guide
  • AB|HL signs model & actress Nicki Donohoe as the face of the brand.
  • We are thrilled included in the official Rachel Stevens calendar 2010 (We're March!).
  • The Saturdays wear 'Monte Carlo' in FHM (February 2010)
  • Brit actress Louisa Lytton wears 'Paris' for FHM (January 2010)